In this file:


·         McDonald’s to build new customer experience/innovation hub 

·         McDonald’s to move innovation center jobs to Chicago HQ

·         McDonald’s CEO Raises Crime Concerns for Business in Chicago



McDonald’s to build new customer experience/innovation hub


Dan Berthiaume, Chain Store Age



McDonald’s Corp. will bring multiple departments together in a facility called “Speedee Labs” at its global headquarters in Chicago.


Speedee Labs will be focused on driving the customer experience and supporting innovation. The new facility will utilize a combination of McDonald's existing footprint, as well as an additional 15,000 sq. ft. of leased space within the same building as its headquarters.


Employees from McDonald's corporate office and the company’s existing innovation center in Romeoville, Ill., will collaborate on end-to-end development of restaurant solutions and technologies. Speedee Labs expects a phased opening to begin in the second half of 2023, which is when employees currently operating services out of the innovation center will relocate to McDonald's headquarters.


McDonald's plans to relocate all jobs from its Innovation Center in Romeoville to Speedee Labs. Since opening in 1995, the center has offered live restaurant testing, and more recently remote and simulation-based training, to help refine global operations and develop new solutions to improve experiences for customers and employees. Strategic initiatives including streamlined kitchen processes, updated cooking methods, the McDeliveryonline and mobile delivery service, and mobile order and pay were developed or tested at the Innovation Center. 


McDonald’s pursues innovation ...


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McDonald’s to move innovation center jobs to Chicago HQ

Burger brand plans to open Speedee Labs as part of relocation


Ron Ruggless, Nation's Restaurant News

Sep 14, 2022


McDonald’s Corp. plans to create a new facility, Speedee Labs, and relocate employees from its innovation center in Romeoville, Ill., to its headquarters in Chicago, the company CEO announced Wednesday.


Company CEO Chris Kempczinski, in an address to the Economic Club of Chicago, said the new facility will bring teams from McDonald’s corporate office and the existing innovation center in Romeoville, Ill., to collaborate on restaurant solutions and technologies.


A source said the current innovation center employs about 120 people, and they will be given the opportunity to move to the new Speedee Labs at the company’s headquarters in Chicago’s West Loop neighborhood. McDonald's moved its corporate headquarters back to Chicago in 2018.


McDonald’s founders introduced the Speedee Service System in 1948, providing new kitchen processes and streamlined crew responsibilities that served as a model for the quick-service restaurant industry. The company said the new Speedee Labs facility will shape restaurant solutions in the future.


“Our customers’ and restaurant teams’ needs are changing, and meeting their expectations requires us to work together in new ways,” said Manu Steijaert, McDonald’s chief customer officer, said in a statement...





McDonald’s CEO Raises Crime Concerns for Business in Chicago

Chris Kempczinski says burger chain will keep its headquarters in the city, but says government and business leaders need to do more to address safety


By Heather Haddon, The Wall Street Journal

Sept. 14, 2022


McDonald’s Corp. Chief Executive Officer Chris Kempczinski said the burger giant is grappling with violent crime, homelessness and drug overdoses in its Chicago restaurants, and called on city and business leaders to find ways to address the problems.


Crime is having a corrosive effect on Chicago, where McDonald’s is working to bring corporate employees back to its headquarters after the Covid-19 pandemic, Mr. Kempczinski said during a keynote speech Wednesday at the Economic Club of Chicago. The company is trying to convince employees that it is safe to return downtown and ride public transportation again, he said...


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