Citing theft, Wegmans ending self-checkout


Dan Berthiaume, Chain Store Age



Scan-and-go is going away at Wegmans.


Wegmans Food Markets Inc. is ceasing its Wegmans Scan “scan and go” self-checkout offering as of Sunday, Sep. 18. In an email to users of the Wegmans Scan app which has since been widely reposted on Twitter, the regional East Coast grocer said losses from theft associated with self-checkout is forcing it to end the program.


“Early in the pandemic, we quickly rolled out our Scan app to provide a contactless in-store shopping option. Scan users have told us they love the app and the convenience it offers,” Wegmans said in the email. “We love it too and have tried many adjustments to keep it. Unfortunately, the losses we are experiencing from this program prevent us from continuing to make it available in its current state.”


Wegmans is applying a $20 coupon to the accounts of Scan app users as a sign of gratitude and to apologize for any inconvenience caused its decision to stop offering self-checkout. The company also said it would “continue to introduce new digital solutions to streamline your shopping experience for the future.”


Introduced at a Rochester, N.Y. store in 2019, Wegmans Scan enables customers to connect to the store WiFi network and link the app to their Shoppers Club loyalty account. Once connected, customers can start scanning and bagging as they go.


Loyalty discounts and clipped digital coupons are automatically applied to the order. Customers can also see a running total for their order as they shop. After stopping at a self-checkout register and applying payment, customers can leave the store.


Fewer retail thieves caught but more dollars recovered ...


more, including links