Amazon, H-E-B stay atop dunnhumby grocery retailer ranking

Digital’s importance grows in driving financial performance, customer perception

 

Russell Redman, Supermarket News

Jan 12, 2022

 

Amazon and H-E-B held their places as the No. 1 and No. 2 U.S. grocery retailers in the fifth annual dunnhumby Retailer Preference Index (RPI), with Market Basket displacing Trader Joe’s for the No. 3 spot.

 

In a year when a global pandemic underscored the importance of supermarkets, Amazon bested H-E-B and Trader Joe’s as the top U.S. grocery retailer in the fourth annual dunnhumby Retailer Preference Index (RPI).

 

The 2022 dunnhumby RPI, released yesterday, polled 10,000 U.S. households and evaluated more than 60 of the largest retailers in the $1 trillion U.S. grocery market, ranking them based on consumer emotional sentiment, execution in serving customer needs and financial performance.

 

After Amazon, H-E-B and Market Basket in the top three spots, Wegmans Food Markets came in at No. 4, the same as in the 2021 RPI, while Amazon Fresh — Amazon’s nascent supermarket chain — made its debut on the list at No. 5, pushing Aldi down a notch to sixth place. Trader Joe’s finished at No. 7 after coming in third last year...

 

The Top Finishers: A Closer Look ...

 

Retailers Movin’ On Up ... 

 

‘Digital Is King’ ...

 

more, including tables

https://www.supermarketnews.com/retail-financial/amazon-h-e-b-stay-atop-dunnhumby-grocery-retailer-ranking